Product concerns & returns

Marmot products are warranted to be free of manufacturer or material defects. If any such defect occurs during the realistic life span of the product Marmot will assess the returned item and repair or exchange it, at our discretion.

Please note that we can not guarantee to exchange a product in the case of normal wear and tear (zipper), discoloration caused by exposure to UV light
or damage caused by use for a purpose for which it was not designed. Damage caused by external influences such as stonefall, sharp rocks and
ski edges, hot sparks and fire, etc.
is not under the Marmot warranty.

Unfortunately, Marmot Mountain Europe can not process complaints submitted directly to us by the customer.

Should you have a complaint and you live in Europe, please return the item to your Marmot retailer, and ideally to the retailer from whom you purchased the item.
The retailer can conduct a preliminary assessment of the item and will be happy to handle the entire complaints and returns procedure on your behalf.

Here you can find your nearest dealer >

Here you will find a schematic representation of our complaints and returns procedure:

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Please note:

• We are unfortunately unable to process complaints without a valid invoice/ sales receipt.
• Should you have any questions about an outstanding complaint, please address them to the retailer to whom you returned the product rather than contacting Marmot Mountain Europe direct.
• Please understand that complaints and returns can take up to three weeks to process, depending on the reason for the complaint.

Should you have any general questions about the complaints and returns procedure or the Marmot warranty,
please contact us by email at:

To simplify the process you would need your Product No. prepared for check backs.

Here you will find your Product No. >